Refund Policy

Projects over $1,500 follow a milestone-based payment schedule:

• 50% upfront to secure your project kickoff and begin all work
• 30% due upon design approval before revisions begin
• 20% due prior to final delivery, handoff, and launch

Projects under $1,500 require full payment upfront before work begins. All payments are due within 7 days of invoice issuance.

Cancellations before project commencement are subject to the following terms:

• Cancellation within 48 hours of payment: 90% refund of initial deposit
• Cancellation within 7 days before project start: 50% refund of initial deposit
• Cancellation less than 48 hours before project start: 25% refund of initial deposit
• Administrative fees and payment processing costs will be deducted from all refunds

Once project work has begun, our no-refund policy takes effect:

• All deposits and payments become non-refundable once design work has commenced
• Project cancellation does not exempt from remaining payment obligations per the contract
• Unused hours or services cannot be converted to refunds or credits
• Time and resources invested in your project cannot be recuperated

Either party may terminate this agreement with written notice. In the event of termination:

• Payment is due for all work completed up to the termination date
• Deposits are non-refundable
• A minimum of 50% of the total project cost is due if work has commenced
• Deliverables are provided upon payment of any outstanding balance

We understand that exceptional situations may arise:

• Documented emergency situations will be reviewed individually
• Service quality issues will be addressed through revisions as per contract
• Technical failures on our part may qualify for partial refunds
• Disputes will be handled through our conflict resolution process

Our dispute resolution process includes:

• Initial consultation to address concerns and find solutions
• Documented communication of all resolution attempts
• Mediation if direct resolution attempts fail
• Legal arbitration as per contract terms if necessary