Refund Policy

Our professional services follow a structured payment schedule designed to ensure commitment and project progression:

• Initial Deposit: 50% of the total project cost required to secure your booking and begin the project
• Development Phase: 30% due upon completion of initial design concepts and before revisions begin
• Final Payment: 20% required before the delivery of final files and transfer of rights

Cancellations before project commencement are subject to the following terms:

• Cancellation within 48 hours of payment: 90% refund of initial deposit
• Cancellation within 7 days before project start: 50% refund of initial deposit
• Cancellation less than 48 hours before project start: 25% refund of initial deposit
• Administrative fees and payment processing costs will be deducted from all refunds

Once project work has begun, our no-refund policy takes effect:

• All deposits and payments become non-refundable once design work has commenced
• Project cancellation does not exempt from remaining payment obligations per the contract
• Unused hours or services cannot be converted to refunds or credits
• Time and resources invested in your project cannot be recuperated

In the event of project termination:

• Client-initiated termination requires full payment for all completed work
• Agency-initiated termination due to client breach will result in retention of all payments
• Force majeure events will be evaluated on a case-by-case basis
• Intellectual property rights remain with the agency until final payment

We understand that exceptional situations may arise:

• Documented emergency situations will be reviewed individually
• Service quality issues will be addressed through revisions as per contract
• Technical failures on our part may qualify for partial refunds
• Disputes will be handled through our conflict resolution process

Our dispute resolution process includes:

• Initial consultation to address concerns and find solutions
• Documented communication of all resolution attempts
• Mediation if direct resolution attempts fail
• Legal arbitration as per contract terms if necessary